Key Responsibilities
* Design and develop dynamic templates that automate and scale creative production across platforms.
* Translate creative briefs into flexible templates built for performance and brand consistency.
* Partner with internal teams to ensure designs meet both aesthetic and technical needs.
Client Onboarding and Success
* Own the onboarding journey for clients from kick-off to rollout.
* Lead hands-on platform training (1:1 and group), empowering clients to create and manage their own campaigns.
* Be a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.
Project and Relationship Management
* Coordinate onboarding and training timelines, manage expectations, and communicate progress clearly with both clients and internal teams.
* Gather feedback from clients and translate their needs into actionable insights for our product team.
* Ensure clients are satisfied and excited about the value provided by our platform.
Innovation and Expansion
* Participate in the growth story of our platform in the Latin America region.
* Help refine our approach to onboarding and support for large markets like Brazil.
* Collaborate across teams to continuously improve workflows and tools.
Requirements
* Fluent in English (Portuguese and Spanish are pluses).
* Experience with Figma, Photoshop, InDesign, and/or After Effects.
* Strong communication and presentation skills.
* Tech-savviness and enthusiasm for automation and smart workflows.
* Ability to manage multiple projects and timelines without losing details.
* 2+ years of experience in design, client success, or creative operations.
* Fast learner excited to grow with us across the Americas.
Why This Role is Attractive
* Opportunity to work with top brands and agencies.
* Remote-first, flexible work culture with autonomy and support.
* Diverse and passionate team building the future of creative production.
* Career growth at the crossroads of design, tech, and client success.
About the Ideal Candidate
* A creative problem solver with attention to detail.
* A communicator who can articulate complex ideas simply.
* A collaborative team player who thrives in a fast-paced environment.
* A life-long learner eager to grow and adapt.