Customer Success Manager (B2B SaaS | eCommerce Marketing)
Remote Latin America | USD $50-70k OTE | Full-time
About the Role
We're hiring a Customer Success Manager for Maestra.io, an all-in-one marketing platform helping eCommerce brands grow faster with one platform instead of four. This role is hands-on and outcome-focused, managing the full post-sales lifecycle-from onboarding and integrations to marketing campaign setup, analytics, and strategic growth initiatives.
You'll work directly with VP/C-level stakeholders, ensuring measurable revenue impact and building long-term partnerships. Success is measured by ARR growth, published client success stories, and optimized marketing performance metrics.
Key Responsibilities
* Manage 1624 eCommerce customer accounts (lower than industry average to ensure quality)
* Own $300-400k ARR by month 6, growing to $700k+ ARR by year 1 with 5+ published client success stories
* Onboard and integrate 12 new customers per month, ensuring smooth technical setup and activation
* Lead client strategy sessions and QBRs with senior stakeholders
* Set up and optimize marketing initiatives including:
- Email and SMS campaigns
-Automated flows
-Website and mobile personalization
-Loyalty programs and product recommendations
* Design and implement integrations using tools like Zapier, APIs, and event-based triggers
* Track and optimize KPIs such as conversion rate, retention, average order value (AOV), and email/SMS performance
* Collaborate with sales, product, and operations to improve workflows and customer outcomes
Requirements
* 3+ years in a client-facing role at a B2B SaaS or MarTech company
* Strong understanding of eCommerce marketing fundamentals
* Basic HTML/CSS skills and experience with automation/integration tools (Zapier, APIs, event triggers)
* Comfortable interpreting and presenting performance metrics and A/B test results
* Clear, concise communicator with excellent English (C1/C2)
* Thrives in a transparent, feedback-driven, no-politics environment
Preferred Qualifications
* Experience with platforms such as Klaviyo, Iterable, Braze, Nosto, or Rebuy
Compensation & Logistics
* USD $50-70k/year OTE (base + performance bonuses tied to ARR managed)
* Remote-first from Latin America
* Flexible hours with U.S. time zone overlap
* Unlimited PTO (client policy)
* Potential access to benefits depending on hiring structure
Company Overview
Maestra.io is a founder-funded, profitable marketing technology company with 18+ years of experience helping brands grow in multiple markets. We operate lean, avoid unsustainable scaling, and prioritize building a compact team of top performers who drive measurable results.
Job description created by latamcent.com, a nearshore staffing agency
#J-18808-Ljbffr