Job Summary
We are seeking a skilled IT Support Analyst to join our team. As an IT Support Analyst, you will provide remote computer and IT system support to employees in Brazil.
This position requires excellent customer service and problem-solving skills, as well as a process-oriented mindset. You will work closely with our team to resolve technical issues and ensure that our customers receive high-quality support.
Key Responsibilities:
* Analyzing Issues and Formulating Solutions
* Troubleshooting system, application, and hardware issues
* Ensuring customers are updated on ticket progress
* Working remotely with customers to solve problems
* Utilizing internal IT knowledge bases to provide and find solutions to known issues
* Consistently updating the ticket tracking system with status and fixes
* Properly escalating issues to necessary parties as required
Qualifications:
* Bachelor's degree student in Information Systems or equivalent program (or proven track record of IT experience)
* Knowledge delivering IT solutions within a corporate environment
* Experience working in mixed Mac and Windows environments
* Desired qualifications include experience in centrally managed computer environments and supporting A/V environments
A strong desire to better oneself is also essential. The ideal candidate should have excellent communication skills, be able to work independently, and have a strong attention to detail.