IT Analyst – Technical Support (Sportsbook & Casino)
Location: São Paulo – SP
Experience: 3 to 5 years
Type: New position | Full-time
Job Description:
We are looking for a motivated and proactive IT Analyst to join our client technology team. This is a unique opportunity to be part of a dynamic company in the digital entertainment sector, with a focus on sportsbook and online casino platforms.
The professional will be responsible for providing Level 1 and Level 2 technical support, ensuring the efficient operation of systems, tools, and platforms related to online gaming operations.
Our client is one of the biggest cassino brands globally and they are now looking for an IT Analyst for their office in São Paulo.
Responsibilities:
* Provide daily technical support to internal users and partners.
* Monitor and resolve incidents related to sportsbook and casino platforms.
* Analyze and troubleshoot technical issues to ensure service continuity.
* Collaborate with development, product, and information security teams.
* Document procedures, recurring issues, and solutions.
* Suggest improvements to technical support processes and workflows.
Requirements:
* 3 to 5 years of experience in technical support or systems analysis.
* Proven knowledge of sportsbook and online casino platforms.
* Familiarity with operating systems (Windows/Linux), networking, and monitoring tools.
* Strong communication skills and the ability to work under pressure.
* English fluency is mandatory.
Nice to have:
* Previous experience in the iGaming industry.
* IT certifications such as ITIL, CompTIA, or similar.
* Experience with tools like Jira, Confluence, and ticketing systems.
What offer:
* A collaborative and innovative work environment.
* Participation in international projects.
* Opportunities for professional growth and development.
* Competitive benefits package.