3 days ago Be among the first 25 applicantsWe are a high-impact software and digital transformation expert firm.For 10 years, we have created solutions focused on technology and innovation thanks to our team of over 220 talented #DaCoders, including developers, architects, UX/UI designers, PMs, QA testers, and more, who join our projects with clients in LATAM and the United States to achieve outstanding results.With us, you'll boost and accelerate your professional development by collaborating on a wide variety of projects, industries, and business sectors.Working at DaCodes will allow you to be versatile and agile by working with diverse technologies and collaborating with top-tier professionals.DaCoders have a significant impact on the success of our business, as well as the success of our clients.
You will be the expert participating in our projects and will have access to disruptive startups and global brands.
Sounds interesting?
We are looking for talent to join the team—let's work together!
The ideal candidate has a unique combination of technical experience, curiosity, logical and analytical mindset, proactivity, ownership, and a passion for teamwork.RequirementsSupporting applications running on Java in object-oriented design principles;Supporting using Java frameworks such as DropWizard, Spring, and Hibernate;Supporting web development frameworks (Angular or React)Key criteria:Must be comfortable coding in Java, debugging API calls, writing quality-of-life snippets for clients, and creating scripts for debug toolingMust have a basic knowledge of UI and API integrationMust be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidenceMust be willing to execute support issues while also building out the function and automating the resolution of repeat issuesAdvanced EnglishResponsibilities:Investigate and drive support resolution with senior external clients, internal stakeholders, and other engineering teams.
Serve as a point of escalation for support issues from Helpdesk (L1)Provide mentorship and guidance to junior team members to ensure the successful resolution of issuesDevelop and mature the SRE strategy to ensure scalability, reliability, and performance of platformsAutomate manual processes to increase efficiency and reduce riskTroubleshoot and resolve complex technical issues, collaborating with cross-functional teams as neededWork closely with the engineering team to resolve client issuesParticipate in on-call rotations and respond to incidents as neededContinuously improve processes and systems to increase reliability and reduce riskInfluence and suggest improvements for enhancing the client experience, focusing on portfolio analyticsCreate documentation, runbooks, and code snippets to share with clients and internal teamsBenefitsBrazilian legal benefitsPaid vacation daysMeal allowanceHealth insuranceLife insuranceThis is a remote position, but you must be based in BrazilSeniority levelMid-Senior levelEmployment typeFull-timeJob functionEngineering and Information TechnologyIndustriesIT Services and IT Consulting
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