About the Role:
The Service Delivery Lead will oversee the day-to-day operations of our Open Banking SaaS solution. This includes managing relationships with clients, providing subject matter expertise on Open Banking, and collaborating with development teams to ensure smooth platform operation.
Key Responsibilities:
* Manage daily operations of the Open Banking SaaS solution
* Lead management reporting and governance initiatives with clients
* Provide Open Banking knowledge and mentor team members on workflows
* Participate in application support and resolve customer issues
* Collaborate with development and AWS experts for platform optimization
Requirements and Qualifications:
* 7+ years of experience supporting production environments for financial institutions
* 2+ years of experience with AWS cloud environments
* Familiarity with FDX/REST APIs, data sharing, and consent workflows
* Proven leadership experience in a support team environment
* Success in running SLA and KPI frameworks for critical applications
* ITIL process expertise, particularly in change, release, and incident management
* Experience working with senior customer management
Nice-to-Have Skills:
* Open Banking industry experience
* Fluency in French language (B2 or above)