Job Description: Digital Receptionist (Fully Remote)-RR0424
Location: Remote
Type: Full-Time
Compensation: $1,000 - $1,500
Contract Type: Direct Hire
Working Hours: 40 hours/week
About the Client:
Our client is a fast-growing proptech startup specializing in the digital management of vacation homes located outside major urban centers. They offer a \"full-service\" solution that allows property owners to focus on hospitality while we optimize visibility, occupancy rates, and profits. Founded in Italy, where we are leaders in the sector, they are now rapidly expanding into the US market as well. Our approach combines cutting-edge technology with a vision of sustainable tourism.
Their approach blends advanced technology with a vision of sustainable tourism. Some highlights:
* #1 on Trustpilot in property management
* Italy's leading startup, growing fast
* Over 600 listings managed across Italy and the United States
* 188 international investors by our side
* Team of 30 professionals, average age 29
* A dynamic, international environment open to continuous exchange and collaboration
We are looking for a new full-time colleague to join their team remotely. The ideal candidate must be fluent in both English and Italian.
The role requires a weekly commitment of 40 hours, including availability on Saturdays and Sundays from 7:00 AM to 11:00 PM (UTC-5 / UTC-6 time zone). We are looking for someone with flexible hours, including availability to work on weekends and public holidays.
About the Role:
As a Digital Receptionist, you will be the driving force behind guest satisfaction and operational excellence. You will manage multi-channel support, assist travelers throughout the entire booking process, and ensure that the owners of our properties receive the highest level of communication.
We are looking for someone who goes beyond simply answering questions — someone who proactively identifies new solutions to improve our processes. If you are ready to become an enthusiastic ambassador for the client, this is the role for you.
Key Responsibilities:
* Manage and resolve customer inquiries via channels such as email, chat, and phone.
* Provide assistance to travelers at every stage of the booking process.
* Maintain effective communication with property owners, ensuring their needs are met.
* Identify upselling opportunities during customer interactions.
* Collaborate with the team to identify and propose improvements in customer service.
* Perform other miscellaneous tasks requested by the company and relevant to the role.
* Be an enthusiastic ambassador for the client in every interaction.
Requirements:
* Great experience in Hospitality Industry-MUST HAVE
* Multichannel customer support (email, chat, and phone) – Advanced
* Clear and professional written and verbal communication – Advanced
* Problem-solving under pressure while maintaining calm and professionalism – Advanced
* Ability to explain complex concepts in simple, accessible terms – Intermediate to Advanced
* Self-organized, autonomous, and proactive work style – Advanced
* Full fluency in both **English and Italian** (spoken and written) – Advanced (both are required)
* Comfortable working independently in a startup environment with a strong sense of ownership and a team-first mindset
Nice to Have Skills:
* Experience in hospitality, property management, or proptech – Intermediate
* Familiarity with Airbnb and similar OTA platforms – Intermediate
* CRM experience, specifically Monday.com – Basic to Intermediate
* Upselling and client relationship management skills – Intermediate
Tools & Platforms:
* Monday.com (CRM) – a plus
* Email and chat support platforms
* Google Workspace
* Airbnb and OTA platforms (familiarity preferred)
You Are the Right Fit If:
* You communicate clearly: in a clear, direct, and concise manner, both in writing and verbally.
* You are able to find quick, practical solutions while remaining calm and professional.
* You have the ability to explain complex concepts in simple terms.
* You thrive in a startup environment: strong sense of ownership, ability to manage ambiguity, and a team-oriented mindset.
* You work independently and in an organized manner, prioritizing tasks with the greatest impact.
* Bonus: Experience in hospitality, property management, or proptech; familiarity with Airbnb and similar platforms; proficiency with CRM tools (Monday.com); being bilingual in English/Italian is considered a plus.
* If you agree with the compensation of $1,000–$1,500/month
* If you have a bachelors degree related.
* If you agree with the next schedule split:
This role has a non-standard schedule. Its on EST timezone, so please consider the time difference from your country.(
You will work a split shift:
— Morning block: 9:00 AM – 1:00 PM ET
— Evening block: 6:00 PM – 10:00 PM ET
— 5 days out of 7, on a rotating basis that includes weekends and holidays
This schedule is fixed and non-negotiable. If you need a standard 9–5 Monday–Friday schedule, this is not the right fit right now.
Why Join Us?
This is more than a customer support role — it's a chance to be a founding pillar of the guest experience at an exciting startup that's transforming the way people discover rural travel. You'll have real ownership over your work, the freedom to innovate, and the opportunity to grow alongside a passionate, mission-driven team. If you're someone who doesn't just solve problems but actively makes things better, you'll find your people here.
How to Apply:
Our recruitment process is designed to ensure the right fit for you and our team. Here's what to expect:
* Complete the application form:
* Screening interview with our recruitment team
* Interview with the client
* Final decision – some candidates may have a second client interview before an offer is made
We're looking forward to learning more about you!