Job Title: Technical Customer Success Lead
The successful candidate will provide exceptional customer support, ensuring timely resolution of complex technical issues and fostering strong partnerships with valued clients.
* Deliver specialized technical solutions to escalated support cases and provide a proactive, personalized customer experience.
* Manage the global support queue, prioritize cases, and maintain strict adherence to SLA requirements.
Technical Troubleshooting Responsibilities:
* Analyze web applications using Chrome Developer Tools, debug front-end issues, and identify JavaScript or API failures.
* Perform API testing and validation using Postman or cURL.
Requirements
Minimum 8+ years of customer support experience, preferably in ERP/MIS, with print industry knowledge mandatory.
Key Skills and Qualifications:
* Strong understanding of support operations, troubleshooting methodologies, and problem-solving skills.
* Proficient in tools like Salesforce, JIRA, and Confluence.
* Excellent verbal and written communication skills in English.
* Strong documentation and organizational abilities.
* Data analysis skills and proficiency in general computing, internet research, and email communication.
Benefits
The ideal candidate will receive a competitive compensation package, opportunities for professional growth, and a dynamic work environment.
Why This Role?
This position offers a unique opportunity to join a team dedicated to delivering exceptional customer experiences and making a lasting impact in the industry.