Key Responsibilities
We foster a dynamic environment where our professionals can thrive and drive innovation through technology.
* Gathering Business Requirements: Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations. This includes identifying key performance indicators (KPIs) and aligning them with organizational objectives.
* Business Process Analysis: Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities. This may involve developing process flowcharts and recommending improvements to enhance efficiency.
* Solution Design & Configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals. This includes developing technical requirements and testing protocols.
* Data Analysis & Reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends. This may involve developing data models and creating actionable insights for stakeholders.
* Testing & Training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions. This includes developing training programs and evaluating their effectiveness.
* Stakeholder Collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value. This includes facilitating stakeholder meetings and managing expectations.
* Continuous Improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization. This may involve conducting retrospectives and implementing changes based on lessons learned.
Required Skills & Qualifications
Develop in-depth knowledge of Salesforce Sales cloud, Quote, Order, and Contract Management. Proficiency in basic programming/scripting (Apex, SOQL) is advantageous. Additionally, strong analytical thinking and problem-solving skills are essential, as well as effective oral and written communication. Requirement gathering and documentation, process mapping, and stakeholder management are also key competencies.
Benefits
This role offers the opportunity to work with cutting-edge technology, develop your skills, and contribute to the success of our organization. If you are a motivated and detail-oriented professional looking to advance your career, this could be the ideal position for you.
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