Title: IT Support Engineer(L2) Location: 100% Remote Job Type: Contract Responsibilities: Provide Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group Troubleshoot and resolve issues related to system hardware, application software, and operating systems. Perform endpoint security remediations as assigned by Security Experience in supporting end user and IT devices, such as Windows desktops & laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc. Provide hands and feet support for facility infrastructure (network, systems admin, etc.) and on-site event support (i.e. board meetings) Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction Perform equipment setup for Moves/Adds/Changes (MAC) Manage PC refresh and hardware asset lifecycle processes (imaging, configuration, deployment, reclamation), manage IT equipment delivery and IT asset inventory including computers, peripherals, and accessories Conduct weekly inventory audits and submit stock report Coordinate with vendors for RMAs and troubleshooting of hardware/software issues Required Skills: Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related field and/or equivalent work experience 5+ years experience in IT field services or deskside support CompTIA A+ certification Understanding of ITIL framework Understanding of IT technologies Experience managing an Infrastructure or customer-facing support (i.e. Desk-side services) Experience working with technology vendors Proficient in Microsoft Office tools, including Excel and Powerpoint Excellent verbal, written and presentation skills Ability to handle multiple tasks and assignments Proven ability to thrive in a fast paced, dynamic environment. Nice to Have Skills ITIL v4 certification Related infrastructure (network, virtualization) certifications Thanks Aatmesh