ER24 Contact Centre 124| Rivonia | South AfricaClosing date: 19/09/2025Number of positions: 1Recruiter name: Silindokuhle BawutiReference number: 61356Workplace Type: On-sitePermanentPlease note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.
KEY RESPONSIBILITY AREAS
Leading and managing a team
Personal Effectiveness
REQUIRED EDUCATION
ESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification
DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service.
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE: 2 years\' experience in an omnichannel customer service contact centre environment.
DESIRED EXPERIENCE: 3 years\' experience in an omnichannel customer service contact centre environment.
REQUIRED JOB SKILLS AND KNOWLEDGE
Excellent verbal and written communication skills;
Time Management
Delivering results and meeting customer and team expectations
Analysing
Deciding and initiating action
Excellent administration skills;
Presenting and communicating information
MS Office and PC literate
Writing and reporting
Working with people
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
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