Key Account Growth Strategist
Drive client success by leveraging technical expertise and a strategic mindset to build strong relationships and identify growth opportunities.
* Serve as the primary point of contact for assigned clients, ensuring seamless onboarding, training, and adoption.
* Lead discovery meetings with key users and stakeholders from clients and partners to position our platform as a core system and focus on maximizing its value.
* Build strong relationships with key stakeholders to drive engagement and long-term success.
* Identify upsell and expansion opportunities by aligning product capabilities with client needs.
* Analyze client usage data to proactively address risks and drive retention strategies.
Requirements:
* 2-4 years of proven experience as a Key Account Manager or Technical Account Manager in a SaaS company.
* Excellent verbal and written communication skills with strong client-facing abilities.
* Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
* A proactive approach with strong problem-solving skills and the ability to work under pressure.
* Fluent in English; additional languages are a plus.
* Ability to work remotely across EST/PST time zones.