Service Delivery Manager
We are seeking an experienced Service Delivery Manager to take ownership of our service operations, ensuring the delivery of exceptional services to our customers.
Job Description
This is a hands-on role that requires close collaboration with engineers and customers to deliver high-quality services. The successful candidate will have experience in managing service operations, including incident management, problem-solving, and communication.
Requirements
1. The ideal candidate will have at least 5 years of experience in a Service Delivery, Managed Services, IT Operations or Enterprise Support role serving external customers.
2. Experience with 24/7 or extended-hours operations including on-call or follow-the-sun setups is essential.
3. The candidate must have hands-on experience with incident management and ITSM practices ideally in an ITIL-inspired environment.
4. A track record of creating or improving SOPs/runbooks and training first-line/SRE teams is also required.
5. Maintaining configuration/environment data for customer systems is also necessary.
6. A strong understanding of technical topics such as cloud computing, distributed systems and data platforms as well as explaining them to non-technical stakeholders is essential.
liliste->0xuistriction