Technical Support Engineer Position
">
This role involves working with customers to resolve technical issues, collaborating with the engineering team to reproduce and resolve problems, and contributing to product improvement.
">
Key Responsibilities:
">
">
* Customer Champion: Handle support tickets and provide timely, effective solutions to customers.
">
* Technical Problem Solver: Dive deep into complex issues and work closely with the engineering team to reproduce and resolve problems.
">
* Product Innovator: Collaborate with the sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
">
* Knowledge Sharing: Contribute to the company's vibrant community by writing technical blog posts, creating documentation, and sharing expertise.
">
">
About this Role:
">
">
* Cutting-Edge Technology: Work with the latest API gateway and API management technologies.
">
* Global Impact: Contribute to a product used by organizations worldwide.
">
* Career Growth: Opportunities to advance technical skills and career within a dynamic company.
">
* Collaborative Culture: Join a supportive and passionate team that values innovation and teamwork.
">
* Open Source Pioneer: The company's flagship Open Source Ingress Controller has achieved over 3.5 Billion downloads and global usage.
">
">
Requirements:
">
">
* Technical Proficiency: Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is required.
">
* Problem-Solving Skills: A knack for troubleshooting and a dedication to finding solutions.
">
* Communication Skills: Excellent English written and verbal communication skills to effectively interact with customers and team members.
">
* Teamwork: A collaborative spirit and the ability to work effectively in a fast-paced, global team.
">
* Time Zone: GMT -5 to GMT -2.
">
">
The Ideal Candidate:
">
">
* Strong Technical Skills: Proven experience with container technologies and cloud environments.
">
* Excellent Communication Skills: Ability to effectively communicate with customers and team members.
">
* Collaborative Spirit: Willingness to work effectively in a fast-paced, global team.
">
* Problem-Solving Skills: Ability to troubleshoot and find solutions to complex issues.
">