Customer Success Expert Role
This position entails providing top-notch customer service, resolving intricate issues, and ensuring timely assistance for valued clients.
Main Responsibilities:
* Receive and manage incoming customer requests, accurately documenting case details, and verifying information accuracy.
* Maintain the global support queue, prioritizing cases in Salesforce, and expediting resolution processes.
Troubleshooting and Technical Support:
* Analyze web applications using Chrome Developer Tools, identify front-end issues, and resolve JavaScript or API problems.
* Conduct thorough API testing and validation utilizing tools such as Postman or cURL.