Our organization seeks a highly skilled ServiceNow Technical Expert to drive the successful implementation and evolution of our IT ERP system. This role plays a pivotal part in developing and refining ServiceNow as a key component of our technology infrastructure.
Key Responsibilities:
* Architectural decisions will be made for ServiceNow configuration and development, ensuring seamless integration and optimal performance.
* The chosen candidate will guide and oversee external partners responsible for ServiceNow development and application management, fostering strong relationships and delivering high-quality results.
* This individual will perform configuration, development, and administration tasks within ServiceNow, applying best practices to ensure efficient and effective operations.
* Collaboration with the DSM ServiceNow, Enterprise Architect, and Process Owners is crucial to align with strategic roadmaps and project scopes, guaranteeing a unified approach.
* The selected professional will investigate and advise on module usage, integrations, and platform capabilities across various areas, including SPM, ITSM, ITOM, HR, VR, and custom applications.
* They will ensure that platform design adheres to established best practices and minimizes unnecessary customization or technical debt.