Client Success Manager Job Description
We are seeking a skilled Client Success Manager to own relationships with our agency clients, primarily chiropractic, dental, and medspa clinics. This role blends client communication, data-driven performance management, and coordination with internal teams to keep everything running smoothly, from onboarding to ongoing optimization.
Daily Client Communication
The ideal candidate will be the main point of contact for each clinic client, communicating daily via calls, emails, and texts, keeping clients informed before they have to ask. They will provide clear updates on campaign performance, next steps, and upcoming improvements, building trust through responsiveness, proactivity, and transparency.
Client Onboarding
The Client Success Manager will lead new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured. They will set expectations around timelines, deliverables, and what strong performance looks like, ensuring a smooth and confident start to each new client relationship.
Monitor & Troubleshoot Campaigns
The successful candidate will review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate. They will identify drops or issues early (e.g.,