Job Description:
The Director of Salesforce Implementation serves as the operational leader of the implementation team, optimizing processes and driving exceptional customer satisfaction.
Key responsibilities include:
* Lead and mentor a cross-functional Salesforce implementation team across US and LATAM.
* Provide coaching, one-on-ones, growth planning, and performance management.
* Promote a culture of accountability, continuous improvement, and high-quality delivery.
Project Delivery Oversight:
The Director oversees all Salesforce implementation projects including Sales Cloud, Service Cloud, Marketing Cloud Account Engagement (MCAE), Marketing Cloud Engagement (MCE), and integrations. Key tasks include:
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