We are seeking a skilled Remote IT Support Specialist to provide expert computer and IT system support to our global workforce.
About the Role
* This is an excellent opportunity for individuals who thrive in a fast-paced, dynamic environment and possess exceptional customer service skills.
The ideal candidate will have a proven track record of resolving technical issues efficiently and effectively, with a strong ability to communicate complex technical information to non-technical stakeholders.
Responsibilities
* Analyze and troubleshoot system, application, and hardware issues using industry-standard tools and technologies.
* Develop and implement effective solutions to resolve customer issues in a timely and professional manner.
* Provide regular updates to customers on ticket progress and status.
* Work collaboratively with internal teams to ensure seamless integration and coordination of IT services.
Requirements
* A degree in Computer Science, Information Technology, or a related field, or equivalent experience.
* Proven experience in IT support, with a strong background in troubleshooting and resolving complex technical issues.
* Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.