Cross Border Specialist We are looking for a Cross Border Specialist to manage and optimize the performance of Third-Party Logistics (3PL) providers across South America. This role plays a key part in ensuring efficient cross-border operations, seamless customs clearance, strong last-mile performance, and effective reverse logistics.
If you enjoy working with data, solving operational challenges, and collaborating with international partners in a fast-paced environment, this opportunity is for you!
What you'll do
Monitor and manage 3PL performance, ensuring compliance with SLAs
Track customs clearance deadlines and identify operational bottlenecks
Perform root cause analysis and implement corrective action plans
Manage order delays, system failures, and tracking rule accuracy
Support last-mile operations and improve delivery performance
Analyze KPIs such as failure rates, delivery performance, and customer feedback
Collaborate with logistics partners to reduce return cycle times
Ensure proper closure of uncompleted shipments and claim settlements
What we're looking for
Bachelor's degree in Supply Chain, Logistics, Business Administration, or related fields
At least 2 years of experience in 3PL management or supply chain operations
Experience with cross-border logistics is a strong plus
Solid understanding of customs clearance, last-mile delivery, and reverse logistics
Strong analytical and problem-solving skills with a data-driven mindset
Proficiency in Excel; SQL and logistics systems are a plus
Fluent in English and Portuguese
Spanish and Mandarin are a plus
Comfortable working in a dynamic, international environment
Exposure to cross-border and international logistics operations
High-impact role with visibility across South America
Opportunity to work with multiple logistics partners and stakeholders
Fast-paced environment with room for growth and learning
Interested? Apply now or share with someone who might be a great fit!
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