Unlock the Power of Generative AI
As a Customer Success Engineer, you will play a crucial role in helping clients achieve success with our cutting-edge generative AI infrastructure. This is an exciting opportunity to work at the forefront of innovation and make a real impact on the industry.
Key Responsibilities:
• Guide new users through onboarding and setup, ensuring they get the most out of our platform.
• Document technical learnings and solutions derived from real customer interactions, transforming them into actionable knowledge for both internal teams and external users.
• Create and maintain documentation, tutorials, and sample projects that showcase the capabilities of our platform.
• Provide top-notch technical support via various channels, helping users troubleshoot and resolve issues quickly.
• Collaborate with engineering teams to debug production issues and prioritize fixes.
• Help users architect scalable and efficient deployments using our platform.
Qualifications:
• At least 2 years of experience in a developer-facing or technical support role (Customer Success, Solutions Engineering, etc.).
• Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
• Experience working with open-source generative AI models, including familiarity with Kubernetes and cloud infrastructure.
• Excellent written and verbal communication skills, as well as proficiency in Python and LLM ecosystems (e.g., Hugging Face, LangChain).
• Experience working with APIs, CLI tools, and deployment workflows, along with the ability to explain complex technical concepts clearly and concisely.
Benefits:
• A fully remote position with a structured schedule that supports work-life balance.
• The opportunity to work with our partner at the cutting edge of generative AI infrastructure and model serving.
• Two weeks of paid vacation per year, plus 10 paid days for local holidays.
• Please note that our partner is only looking for full-time dedicated team members who are eager to fully integrate within their team.