Service Management ExpertWe are seeking a highly skilled and proactive IT service management professional to lead and optimize our IT service management platform.Platform LeadershipConfigure, customize, and maintain service management modules including incident, problem, change, asset, and service catalog.Implement automation workflows, SLAs, and integrations with other enterprise tools.Process Enhancement & GovernanceDesign and refine ITSM processes aligned with best practices.Ensure compliance, consistency, and continuous improvement across service management operations.Stakeholder CollaborationCollaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions.Provide training and support to end-users and internal teams on service management usage and enhancements.Reporting & InsightsDevelop dashboards and reports to track KPIs, SLA adherence, and service performance.Analyze trends to identify improvement opportunities and reduce ticket resolution time.Innovation & IntegrationExplore and implement new features and third-party integrations to enhance platform capabilities.Support initiatives around self-service, knowledge management, and AI-driven support.