Director of Salesforce Implementation
Description:
The Director of Salesforce Implementation will lead a high-performing team of professionals in delivering exceptional customer experiences across the US and LATAM. This role is responsible for project delivery excellence, ensuring projects are scoped accurately, executed effectively, delivered on time, and aligned with client expectations.
Key Responsibilities:
* Lead and mentor a cross-functional team across US and LATAM.
* Provide coaching, one-on-ones, growth planning, and performance management.
* Promote a culture of accountability, continuous improvement, and high-quality delivery.
* Manage staffing, capacity planning, and resource allocation across all active projects.
Project Delivery Oversight:
* Oversight all Salesforce implementation projects including Sales Cloud Service Cloud Marketing Cloud Account Engagement MCAE Marketing Cloud Engagement MCE
* Conduct regular project reviews to ensure progress scope alignment adherence to timelines Monitor time tracking utilization project budgets identify trends address over-burn or under-delivery risks Establish refine delivery processes best practices standard operating procedures
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