Job Title: IT Helpdesk Engineer
We are looking for a skilled and dedicated IT Helpdesk Engineer to join our team. As an IT Helpdesk Engineer, you will be responsible for providing day-to-day technical support to end users and ensuring the smooth running of computers, network devices, and printers.
About the Job:
* Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers
* Troubleshoot and resolve end user application issues, maintain and update technical support documentation
* Handle asset management, maintain inventory, and liaise with vendors
* Maintain and monitor office network infrastructure, IT security, and antivirus tools
In this role, you will work closely with our internal employees to provide responsive helpdesk service, stable networks, and reliable IT systems. You will be responsible for implementing IT operations according to policy, interpreting IT-related issues on both system and user sides, and providing technical support in a fast-paced and demanding environment.
About Us:
We are a forward-thinking organization that values innovation and excellence. Our team is passionate about technology and committed to delivering exceptional results.
Requirements:
* Diploma or degree in Computer Sciences, Information Technology, or a related field preferred
* Minimum 3 years of relevant experience operating in a similar role
* In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
* Understanding of TCP/IP, IP addressing, and LAN technology including switching and routing fundamentals