IT Support Specialist
We are seeking a highly skilled IT Support Specialist to join our team.
* Job Summary: Provide timely and effective technical support to employees across various digital platforms.
Key Responsibilities:
* Technical Support: Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote.
* User Support: Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
* System Management: Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
* Collaboration Tools: Support the deployment and integration of new productivity and collaboration tools, including project management, internal tool builders, and AI-driven solutions.
* Cybersecurity: Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA).
* Cloud Infrastructure: Assist with cloud infrastructure management, data backup, and disaster recovery planning.
* Software Updates: Conduct regular software updates, security patching, and vulnerability assessments.
* Cybersecurity Initiatives: Support cybersecurity initiatives, including employee security awareness training and incident response.
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About the Role: As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our digital platforms and maintaining the security of our network.
Requirements:
* Education: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications).
* Skills: Proven experience in IT support, systems administration, or a similar role in a startup or fast-paced environment; deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365); strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly.
* Interpersonal Skills: Excellent interpersonal and communication skills; ability to train and support non-technical users.