Automation Specialist
You will be at the intersection of creativity, technology, and client success. Your mission is to help leading brands scale their creative production using a design tool.
This role combines creative design with project and relationship management, ideal for someone who thrives on collaboration, ownership, and impact.
Key Responsibilities:
* Design dynamic templates that automate and scale creative production across platforms.
* Translate creative briefs into flexible templates built for performance and brand consistency.
* Partner with internal teams to ensure designs meet both aesthetic and technical needs.
Client Onboarding and Support
* Ongoing onboarding and training for clients from kick-off to rollout.
* Empowering clients to create and manage their own campaigns.
* Be a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.
Project Management and Relationship Building
* Coordinate onboarding and training timelines, manage expectations, and communicate progress clearly.
* Gather feedback from clients and translate their needs into actionable insights for our product team.
* Ensure clients are satisfied and excited about the value you bring to their creative process.
Innovation and Growth
* Contribute to Cape's growth story by shaping how creative automation is adopted in the region.
* Help refine our approach to onboarding and support for large markets.
* Collaborate across teams to continuously improve our workflows and tools.
Requirements:
* Fluent in Portuguese and English (Spanish is a plus).
* Experience with Figma, Photoshop, InDesign, and/or After Effects.
* Strong communicator and natural presenter.
* Tech-savvy and enthusiastic about automation and smart workflows.
* Great at managing multiple projects and timelines without losing details.
* 2+ years of experience in design, client success, or creative operations.
* A fast learner who's excited to grow with us across the Americas.
Why Work with Us?
* Remote-first, flexible work culture with autonomy and support.
* A young, diverse, and passionate team building the future of creative production.
* The opportunity to grow your career at the crossroads of design, tech, and client success.