**Job Overview:** We are seeking a skilled IT Support Analyst to provide remote computer and IT system support to employees.
This position requires excellent customer service and problem-solving skills, with a process-oriented mindset. The successful candidate will be responsible for analyzing issues, formulating solutions, and ensuring customers are updated on ticket progress.
* The ideal candidate will have experience working in a mixed Mac and Windows environment and knowledge delivering IT solutions within a corporate setting.
Key Responsibilities:
* Troubleshoot system, application, and hardware issues
* Work remotely with customers to solve problems
* Utilize internal IT Knowledge Base to provide and find solutions to known issues
* Research and resolve issues using external information
* Update the ticket tracking system with status and fixes
* Properly escalate issues to necessary parties as required
**Required Skills and Qualifications:**
* Associate's Degree student in Information Systems or equivalent program
* Knowledge of delivering IT solutions within a corporate environment
* Experience working in a mixed Mac and Windows environment
* Desired skills: experience in advertising and/or marketing industry, centrally managed computer environments, A/V environments support