Site Reliability Engineer II - Guidewire Cloud Platform (Application)Site Reliability Engineer II - Guidewire Cloud Platform (Application)Apply remote type Hybrid locations Brazil - Curitiba time type Full time posted on Posted 30+ Days Ago job requisition id JR_12509SummaryAt Guidewire, we deliver the software that Property and Casualty (P&C) insurance companies rely on to protect their customers during crises, natural disasters, accidents, and cyber risks. Our core applications enable insurers to sell and underwrite policies, settle claims, and bill their customers. We also offer a suite of innovative products for data management, digital portals, and predictive analytics. Hundreds of insurers worldwide use Guidewire's products, running on our cutting-edge Guidewire Cloud Platform, to handle billions of dollars in business. We are dedicated to providing the tools and technology that help insurers protect and support their customers when they need it most.The OpportunityWe are seeking a Site Reliability Engineer III who is eager to contribute to the transformation of the insurance industry with our leading cloud platform. As a member of the SRE-Application team, you'll play a critical role in ensuring the reliability, performance, and scalability of applications running on our Guidewire Cloud Platform. This position offers a unique opportunity to apply your skills in automation, software engineering, and operational discipline to support our cloud-based solutions.Job DescriptionWhat You'll DoAssist in troubleshooting and resolving issues in collaboration with development teams, reducing customer impact.Develop and maintain automated runbooks to address common issues proactively.Apply engineering principles and basic automation to enhance our operating environments.Monitor applications and help improve their reliability and performance on the Guidewire Cloud Platform.Use your software engineering skills to optimize systems and reduce manual tasks.Document incidents and assist in refining processes to prevent future occurrences.Stay informed about industry trends, tools, and best practices in site reliability engineering.Contribute to a culture of innovation, learning, and continuous improvement.Participate in on-call rotations to ensure the availability and reliability of our services.What You'll BringExperience as an SRE or similar role, focusing on improving system reliability.Strong problem-solving skills and the ability to assist in analyzing complex systems and devising effective solutions.Effective collaboration and communication skills to work cross-functionally and document processes.Experience with automation, monitoring, and performance optimization tools and techniques.Commitment to maximizing uptime, scalability, and delivering an exceptional end-user experience.Passion for technology and a desire to continuously learn and grow your skills.Alignment with Guidewire's mission to leverage technology to help protect and support others.Required SkillsComfortable with Linux system administration and the ability to program/script using Python, Go, Java, shell, or equivalent.Basic understanding of SLI's, SLO's, and Error Budgets.Familiarity with application performance monitoring (APM) and telemetry tools.Some experience with troubleshooting and debugging distributed systems on cloud infrastructure.Exposure to CICD pipelines within K8S or legacy ecosystems.Familiarity with creating monitors, dashboards, and synthetic transactions in monitoring tools like Datadog.Some experience deploying and managing infrastructure within AWS or Kubernetes ecosystems using Terraform or other cloud-native approaches.Familiarity with infrastructure configuration management using tools such as GitOps, Puppet, or Ansible.Basic understanding of AWS cloud networking and security.Preferred SkillsPursuing or interested in pursuing SRE Certification.Pursuing or interested in pursuing AWS Certification.Familiarity with SQL, database administration, data pipelines, performance tuning, and schema design.Exposure to pipelining tools such as Team City, Bitbucket Pipelines, Jenkins, or GitHub Actions.Interest in learning about open-source distributed data processing frameworks such as Hadoop, Apache Spark, AWS RedShift, etc.About GuidewireGuidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.We’re an extraordinary blend of hungry self-starters, intrepid explorers, brainy experts, and loyal allies. Combine all of this, and we make a glorious success story, loaded with down-to-earth, helpful, and passionate people, all on the journey of cloud innovation and best in class technology. Guidewire’s an adventure—and it’s yours for the taking.About UsAt Guidewire, we are utterly committed to customer success. We combine digital, core, analytics, and AI to deliver our platform as a cloud service to the P&C Insurance industry. And with the largest R&D team, services team, and partner ecosystem in the industry, we continually evolve and innovate to meet our customers’ needs.We put our values of Integrity, Rationality, and Collegiality first, harboring a culture of honesty and openness that our people never want to lose. And we each bring a little quirkiness—and a little genius—to the table. As the landscape of our industry continues to shift, we respond with flexibility and skill. We’re braving uncharted territory, pushing past the conventional with our products, partners, and people.
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