At Traefik Labs, we don't just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for aTechnical Support Engineerwho lives and breathes cloud-native ecosystems.This role is for someone who loves diving deep intoKubernetes, understands the nuances of Ingress Controllers, API Gateways, and API Management, and wants to contribute directly to a massiveOpen Sourceecosystem.The "Must-Haves"The Stack:Kubernetes, Traefik, Docker, and a deep understanding of Infrastructure. Excellent English:You will communicate with global customers and our engineering team daily. Fluency is non-negotiable. Mindset:Radically customer-centric. You enjoy helping people solve technical blockers.LogisticsTime Zone:Must be compatible withEST (US Eastern Time). Shift:This role follows aLate Shift / On-Callmodel, including a 1-in-3 weekend rotation.What You'll DoBridge the Gap:Support our enterprise customers. OSS Impact:You will analyze issues in our Open Source projects, working with the core Traefik team to maintain top-tier quality for millions of users. Quality First:You aren't just a messenger; you are a technical gatekeeper ensuring our software remains top-quality. Be the Advocate:You are customer-centric by nature, obsessed with finding the best possible solution for the user. Why Traefik Labs?3.4B+ Downloads:Your work supports the world's most popular cloud-native proxy. No Politics:We are a lean team where ideas compete on merit. High Agency:We value "first principles" thinking and proactive problem solvers.#hiring #supportengineer #kubernetes #traefik #cloudnative #remotejobs #LATAM #EST #opensource