This is a remote Production Support Engineer position, working East Coast hours.
The successful candidate will provide technical direction and guidance for application/infrastructure activities supporting business applications, processes & procedures across the enterprise.
Responsibilities
* Participate in architectural discussions to evaluate proposed solutions
* Support and implement solutions, ensuring successful introduction across the organization
* Perform technical analysis and prepare recommendations as needed
* Liaise with business units, IT department, and vendors
* Facilitate decision making and arbitration relating to trade-offs within and between different solutions
The ideal candidate will possess strong analytical, troubleshooting skills and incident management skills. They must be a self-starter and self-motivated, able to prioritize tasks depending on demands from businesses and app/dev teams.
Requirements
* Bachelor's degree in a related discipline or equivalent work experience required
* 5+ years of related production support experience required
* Programming/scripting skills in Java, Python, C++, Django etc.
* Experience in various App/Networking Monitoring Tools (Splunk, Appdynamics, Prometheus etc)
* Strong interpersonal skills, proven ability to work with global teams
The successful candidate will develop strategic stakeholder relationships within business units to ensure client satisfaction with complex IT design and development of efficient business systems.