Job Opportunity: Home Care Scheduler
About the Role:
We are seeking an experienced Home Care Scheduler to join our team in providing high-volume scheduling support for home care agencies. As a scheduler, you will be part of our 24/7 scheduling coverage, managing inbound and outbound requests and ensuring seamless care coordination.
You will work closely with our AI-enhanced platform, stepping in when human judgment and problem-solving are needed. Your role will involve managing caregiver schedules, call-outs, and no-shows to ensure continuous client coverage.
* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
* Use scheduling and EMR systems (WellSky, AxisCare, ClearCare, or similar) plus client's proprietary platform
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
Requirements:
To be successful in this role, you must have:
* 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience speaking with physicians, clinic staff, or healthcare providers
* Familiarity with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
Key Skills & Attributes:
We are looking for someone who is:
* A clear, confident communicator – able to explain complex workflows to medical professionals
* Persistent and detail-oriented – follows up thoroughly and tracks progress accurately
* Critical thinker – makes suggestions to improve processes and flag issues
* Independent and proactive – thrives in a remote setting with minimal hand-holding
Benefits:
As a member of our team, you can expect:
* Potential for profit share based on performance
* Fully WFH, forever
* Unlimited PTO
This is not a typical call center role. Schedulers handle complex scheduling challenges, anticipate problems before they escalate, and partner closely with caregivers, clients, and agency staff to keep care delivery on track.
About Us:
We are a tech-enabled scheduling service transforming the home care industry. Our AI-powered platform helps agencies ensure reliable caregiver coverage and deliver quality care to clients. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks.