As a Technical Support Engineer, you will be the first line of defense for our customers. Your technical proficiency and problem-solving skills will help you handle support tickets effectively.
* Technical Proficiency: You should have a strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is essential.
You will work closely with our engineering team to reproduce and resolve complex issues. Additionally, you will contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing your expertise.
This role offers opportunities to advance your technical skills and career within a dynamic company. You will collaborate with various teams to understand customer needs and identify opportunities for product improvement.
Key Responsibilities:
* Customer Champion: Handle support tickets and provide timely, effective solutions.
* Technical Problem Solver: Dive deep into complex issues and work closely with our engineering team.
* Product Innovator: Collaborate with sales, solution architecture, and field engineering teams.
* Knowledge Sharing: Contribute to our community by writing blog posts and creating documentation.
Why Choose This Role?
* Cutting-Edge Technology: Work with the latest API gateway and API management technologies.
* Global Impact: Contribute to a product used by organizations worldwide.
* Career Growth: Opportunities to advance your technical skills and career.
* Collaborative Culture: Join a supportive and passionate team that values innovation and teamwork.