Overview
Position : Community Supervisor / Manager
Job Type : Full-time
Experience : 3-5 years
Responsibilities
Fans Community Management : Build and maintain our brand's user community in the southeast Asiaa market to enhance user engagement and retention.
Plan and organize online and offline activities tailored to local culture to drive user participation and content creation.
Manage user feedback, promptly addressing community issues to improve user satisfaction.
KOC Content Management : Manage content calendars and ensure timely delivery of all community initiatives.
Identify, recruit, and manage relationships with Key Opinion Consumers (KOCs) and Key Opinion Sales (KOSs). Leverage User-Generated Content (UGC) and Profession-generated content (PGC) content to enhance brand reputation and increase social media reach.
Maintain strong relationships with core users, fans in the local market, organize regular online and offline events.
Manage KOC involvement in campaigns, ensuring deliverables are met in terms of quality, timeline, and brand guidelines.
Community Event Operations : Plan, organize, and execute a variety of community events, both virtual and in-person, ensuring a seamless and engaging experience for participants.
Engage in our brand's collaborations with mobile games, developing corporation events with related gaming communities.
Create gaming-related events and topics to increase engagement between the brand and gaming communities.
Data Analysis & Reporting : Regularly analyze user and community data, campaign effectiveness, and market trends to optimize operational strategies.
Prepare monthly user and community reports, providing insights for optimization.
Requirements
Experience : 3-5 years of experience in social media, user operations, or gaming community management; experience with international brands or in the mobile gaming industry is preferred.
Strong understanding of social media platforms, user behavior, and gaming communities in the local market.
Skills
Excellent content planning and copywriting skills, with the ability to engage fans effectively.
Familiarity with gaming community platforms, with a proven track record in gaming community management.
Strong analytical skills, proficient in tools like Excel, Google Analytics, etc.
Exceptional communication and organizational skills, with the ability to independently plan and execute marketing and gaming-related events.
Other Qualities
Proactive and innovative mindset, willing to take on new challenges.
Passionate about the mobile, tech, and gaming industries, with a keen interest in industry trends.
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