Job Title: Enterprise Support Service Delivery Manager
About the Company:
* We provide comprehensive support and consulting services for open-source analytics and data infrastructure platforms.
* Our customers rely on us to maintain high-performance, stable systems across multiple time zones.
About the Role:
Main Responsibilities
1. Leverage expertise in service delivery management to oversee our operations, including SLAs, incident processes, and skills coverage.
2. Maintain an on-call plan that ensures critical skills are available when needed.
3. Create and manage SOPs, runbooks, and triage guides for SRE engineers to handle common incident types and operational tasks effectively.
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