Employer Industry: Managed Services Provider (MSP)Why consider this job opportunity:Salary up to $80,000, depending on experience100% remote work opportunity, offering flexibilityComprehensive benefits including medical insurance, retirement plan, and PTOOpportunity to assist in onboarding, training, and mentoring new team membersWork in a fast-paced environment with the chance to develop technical skills in Linux and AWS server managementWhat to Expect (Job Responsibilities):Provide technical support for customers via phone, ticket system, or messengerAddress advanced Linux and AWS server management issuesUtilize critical thinking skills to identify and resolve technical problemsMaintain effective communication with internal and external channelsMonitor server alerts for performance issues and implement appropriate solutionsWhat is Required (Qualifications):Minimum of 1 year of experience in customer service or technical support via phone or ticketing systemExperience as a System Administrator or End User of a Linux Operating System (e.g., Ubuntu, CentOS, CloudLinux)Managed Services Provider (MSP) experience is requiredHands-on experience with AWS (EC2, CloudWatch, AutoScaling, etc.)General understanding of networking (TCP/IP, DNS, Routing, E-Mail)How to Stand Out (Preferred Qualifications):Strong troubleshooting skills in a fast-paced environmentAbility to multitask and adapt quickly to changesExcellent communication, availability, and interpersonal skillsOpen to working in a 24/7 support environment, including weekendsWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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