About this role
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* As an Account Manager, you will own overall relationships with customers, identifying key stakeholders and building trust.
* You will enable successful and consistent communication to maintain existing revenue and identify new growth opportunities in support of the Sales team.
* Act as the primary point of contact for customer inquiries, addressing any issues or concerns in a timely and effective manner.
* Be a champion for our customers and work with internal teams to translate customer feedback into product insights.
* Monitor client engagement and utilization of Conduit's services, identifying opportunities for upselling and cross-selling.
* Develop trusted advisor relationships with clients, ensuring a smooth transition from prospecting to onboarding.
About you
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* You have 3+ years of experience in Account Management, Sales, or related customer-facing positions within a rapidly growing startup.
* A genuine commitment to understanding and exceeding customer needs is essential, prioritizing their satisfaction and success at all times.
* Demonstrable track records of high performance and success are highly valued.
* Strong communication and presentation skills are required.
* The ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced environment is crucial.
* You are self-motivated, results-oriented, with a passion for exceeding goals and a willingness to go above and beyond.