Operations Specialist Role
This role is responsible for ensuring the smooth delivery of services, providing timely support to drivers and shippers, and collaborating with the team to resolve issues and improve processes.
Job Description
As an Operations Specialist, you will be at the forefront of delivering exceptional results under pressure. You'll work closely with our team to monitor deliveries, assist drivers and shippers via phone and chat, and ensure seamless logistics and customer experience.
This role is perfect for those who enjoy problem-solving, teamwork, and making a tangible impact in a fast-paced environment.
Key Responsibilities
* Monitor ongoing deliveries and provide timely support to drivers and shippers
* Collaborate with our team to resolve issues and improve processes
Requirements
* Fluent English language skills
* Ability to work based on Eastern US time zone (EDT)
* Experience in logistics, courier operations, call center, or customer support
Benefits
This role offers opportunities for growth and development, as well as a dynamic and collaborative work environment.