Acu-Tech is seeking a highly motivated Client Service Executive - Mining to join our team in Maddington, WA.
Join a company that's trusted across Australia for delivering high-quality pipeline solutions — and grow with us as we expand our reach and impact.
WHAT WE OFFER:
A supportive and collaborative team culture
Job security and development opportunities
The chance to make your mark
Recognition and reward for individual and team achievements
The primary purpose of this position is to provide high-level of customer service to our clients by maintaining and nurturing our relationship with them and support our Sales Team.
Key tasks and responsibilities:
Support customers with confidence by providing timely and accurate product and technical information, ensuring quick and effective issue resolution.
Communicate clearly on pricing, credit options and terms aligned with company policies and customer profiles.
Ensure smooth transactions of sales orders and quotes accurately and efficiently.
Educate and Empower Customers: Help customers understand product features, benefits, and terminology to improve satisfaction and support informed decisions.
Maintain a professional presence as you represent the company with a positive, professional attitude in all interactions with customers and vendors.
Coordinate with vendors to share accurate shipping and delivery updates with customers.
Address and resolve product or service concerns by identifying the cause and delivering prompt, thoughtful solutions.
Proactively conduct telemarketing and follow-up activities to strengthen relationships and identify new opportunities.
Continuously update your knowledge of products and services to confidently handle customer questions.
Reach out to customers post-purchase to gather feedback and ensure satisfaction.
Identify gaps in customer needs and suggest solutions or improvements to the team.
Maintain detailed and up-to-date customer profiles in the company database.
Prepare reports using collected data to support product and service enhancements.
To be considered you must meet the following criteria:
At least 2-3 years of experience in a mining-related, industrial, or technical product sales
CRM experience; Sales/Customer Service short courses (advantageous).
Exonet experience is favourable but not essential.
High attention, accuracy and excellent organization and time management skills
Excellent communication and interpersonal skills
Initiative-taking and a positive 'can do' attitude
If this sounds like a good fit and is in your area of expertise, then we would like to hear from you.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Client Services Executive? Do you have experience in a sales role? Do you have customer service experience? What's your expected annual base salary? Do you have experience in a role which requires relationship management experience?
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