Job OverviewThe Client Success Manager role combines client engagement, performance analysis, and team collaboration to ensure seamless operations.Main point of contact for each clinic client.Daily communication via calls, emails, and texts to keep clients informed ahead of time.Provide clear updates on campaign performance, next steps, and upcoming improvements.Build trust through responsiveness, proactivity, and transparency.Client Onboarding:Lead new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured.Set expectations around timelines, deliverables, and what strong performance looks like.Ensure a smooth and confident start to each new client relationship.Performance Monitoring & Troubleshooting:Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate.Identify drops or issues early and diagnose potential causes.Suggest actionable fixes: whether it's a follow-up tweak, schedule adjustment, or new messaging.Collaboration with Delivery Teams:Communicate findings and improvement plans to the right team members.Ensure changes are executed effectively and followed through.Bridge the gap between performance data and hands-on execution.Key responsibilities include owning client performance metrics, satisfaction, retention, and renewal rates, as well as proactive communication and problem-solving. Responsibilities include owning client satisfaction, retention, and renewal rates, as well as proactive communication and problem-solving.