Technical Customer Success Lead
This is a high-impact role where you will drive customer satisfaction, retention and long-term success. You will be responsible for leading the technical support team and ensuring exceptional service to valued customers.
Main Responsibilities
* Troubleshoot complex customer requests and manage the global support queue and backlog.
* Deliver high-quality solutions to critical support issues and collaborate closely with internal teams to diagnose and resolve issues.
* Provide proactive personalized customer experience and strengthen partnerships between the support team and clients through technical excellence and accountability.
Technical Troubleshooting Expertise
* Analyze web applications using Chrome Developer Tools and identify front-end issues.
* Perform API testing and validation using tools such as Postman or cURL.
* Configure and troubleshoot Windows ADFS Servers and assist customers with database backups, migrations and SQL troubleshooting.
The ideal candidate will have strong problem-solving skills and the ability to communicate complex technical information to non-technical stakeholders. Experience with technical support software and tools is highly desirable.
In return for your expertise and dedication, you can expect a dynamic work environment and opportunities for growth and development.