Business Development Specialist
You will be at the forefront of customer engagement strategy, assisting potential customers via chat, phone, or email. Your primary responsibility is to lead engagement with inbound leads, understand their needs, and guide them through the rental process.
Key Responsibilities:
* Lead Engagement: Proactively connect with inbound leads to understand their needs and guide them through the rental process.
* Cart Recovery: Identify and re-engage users with abandoned carts, offering solutions to complete their bookings.
* AI Tool Support: Assist customers in refining and finalizing rental selections generated by our AI tool.
* Collaboration: Work closely with the Revenue Operations team to streamline the quoting process and ensure customer satisfaction.
* Feedback Loop: Gather and relay customer feedback to inform product improvements and enhance the user experience.
* CRM Management: Maintain accurate customer activity logs in HubSpot.
* Continuous Learning: Stay updated on the Reventals platform, tools, and vendor network to provide informed assistance.
Requirements:
* Excellent Communication: Fluent in English, with the ability to convey information clearly and empathetically across various channels.
* Adaptability: Quick to learn and adapt to new tools and processes, especially in a fast-paced tech environment.
* Customer-Centric Mindset: A genuine desire to assist customers and improve their experience.
* Tech-Savvy: Comfortable navigating and leveraging digital tools, including CRM systems and AI-driven platforms.
* Proactive Approach: Not a cold-calling role, but requires initiative in reaching out and engaging potential customers.
* Analytical Thinking: Ability to assess customer needs and provide tailored solutions.
* Team Player: Collaborative mindset with a willingness to contribute to a growing company.
Preferred Qualifications:
* Previous experience in customer service, sales, or business development roles.
* Familiarity with CRM tools like HubSpot.
* Understanding of the event rental industry is a plus, but not mandatory.