Job Overview:
We are a residential cleaning company based in California, USA, with a warm and collaborative team environment. This is a long-term role for someone who would enjoy working closely with a small, hands-on business rather than a large corporate environment.
Internal communication is in Portuguese, while client communication is in English and communication with the cleaning team is in Spanish.
We are looking for a highly organized, detail-oriented professional with a strong sense of responsibility, excellent attention to detail, and the ability to work independently after training.
Type of Contract: Independent Contractor, Brazilian MEI.
Working Hours:
30 hours per week, Monday through Friday.
There is also an option to work 36 hours per week, which includes 2 Saturdays per month.
Two schedule options:
* 7:30am to 1:30pm Pacific Time (US), equivalent to 11:30 to 17:30 Brazil time
* 12pm to 6pm Pacific Time (US), equivalent to 16:00 to 22:00 Brazil time
Compensation (paid in Brazilian reais):
* R$ 3.000 per month for 30 hours per week, or R$ 3.600 per month for 36 hours per week
* Plus a performance-based bonus
Requirements:
* Advanced to professional level English required
* Basic to intermediate Spanish
* Strong written and spoken English skills, with the ability to communicate professionally with clients by phone, text, and email.
* Ability to follow procedures and instructions carefully
* Comfortable using Google Workspace tools, including Docs, Sheets, and Drive
* Reliable high-speed internet connection and a high-quality headset with voice isolation
* Quiet, interruption-free workspace during working hours, since you will handle live client calls
Responsibilities:
* Answer phone calls in English, handling initial inquiries, asking screening questions, and sharing service information
* Provide customer support, including email communication with clients
* Update and maintain client information in the CRM and other digital records
* Support administrative tasks, including scheduling and day-to-day follow-through
* Use basic to intermediate Spanish for simple text message conversations and occasional basic communication with the cleaning team
* Prepare emails and reports
We’re a small, professional, and friendly team, and we’re looking for someone reliable, attentive, organized, and committed to long-term, consistent work.
To apply:
If this sounds like the right fit for you, please send your resume, along with a 1 to 2 minute video in English sharing a bit about your professional experience, to
Please also include which schedule option you prefer.