The SalesForce Regional Business Analyst will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs to administer and enhance the system accordingly. This person will serve as the "go-to" for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, the Salesforce Regional Business Analyst will perform basic updates, such as add/delete users, and adding necessary custom fields.
This role will support the LATAM region (Brazil, Mexico, Panama, Colombia and Chile) and work 50% of the time with the Guerbet-Salesforce Global team on new requirements, developments, testing, deployments, and documentation and training.
**Responsabilities**:
- Customization & Maintenance_
- Proactively seek out and identify needed system changes and gather feedback and requirements from users.
- Modify the system to increase benefits and usability and communicate system changes to the users in advance so they understand the change and how to use it prior to implementation without interruption to the user.
- Manage new releases of SFDC and efficiently roll out new features.
- Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
- Grant/ remove and maintain user licenses.
- Auditing System Usage and Data Quality_
- Monitor, improve and audit for data quality and training for users to increase quality usage leading to 100% of all required data included in Accounts created since go-live.
- Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
- Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.
- Process & Reporting_
- Create reports and dashboards for each geography within service lines based on necessary analytics Developed, launched and managed in-depth dashboards and reports for all team functions on both management and individual levels.
- Create new reporting capabilities and respond to ad hoc reporting requests as needed.
- Provide sales and financial data to company executives.
- Design of a standardized a Sales Process to be used by all team members in each service line and division based on Sales and Marketing preference and requirements.
- Develop process documentation and field maps - Create new processes and associated reporting.
- Process Creation, Documentation and Maintenance - Document company processes and workflows.
- Training & Support_
- Provided support to Salesforce users worldwide and acted as the primary point of contact for end-user support.
- User Assistance, Training, Adoption and Satisfaction. Create and administer training for existing or new users/groups.
- Provide one-to-one training to end-users on an on-going basis.
- Communicate regularly with user base regarding new features, enhancements and changes to the system.
- Continually seek ways to enhance the end-user experience further.
- Security_
- Maintain System Security and Integrity, including sharing rules and security levels.
- Design, Create and maintain user roles, profiles and hierarchies.
- Monitor and manage exception logs for back-end system integration with SFDC.
**Qualifications**:
- 3 to 5 years of Salesforce administration experience.
- Advance knowledge of Salesforce Flows
- In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code (Apex, s-controls) and/or integration with external systems.
- Detail oriented and self-starter with strong written and interpersonal skills.
- Ability to work independently, as well as part of a team.
- Minimum expectation of a bachelor's degree OR equivalent education/experience.
- Team player with a positive “Can-do” attitude.
- Great communication skills with an enthusiastic personality.
- Fluent in Portuguese, English & Spanish