Product Owner – Client Onboarding & Customer Success
Remote (Brazil-based) | Supporting UK & US stakeholders | 8,000 - 10,000 BRL
We're proud to be partnering with an innovative, fast-growing SaaS business that is transforming how organisations deliver professional online auction experiences under their own brand. Following a period of impressive growth, our client is now looking to appoint a Product Owner – Client Onboarding & Customer Success to play a pivotal role in their next phase.
This is a unique opportunity to sit at the intersection of product, clients, and operations—owning the journey from signed deal through to successful platform adoption.
The Opportunity
As Product Owner, you'll take the lead in ensuring new clients are seamlessly onboarded and set up for success from day one. Working closely with senior leadership, engineering, and customer success, you'll help clients quickly reach their first live auction and build long-term confidence using the platform.
This is a hands-on, highly collaborative role where you'll:
* Guide clients through onboarding and implementation
* Translate real-world client needs into clear product requirements
* Support ongoing customer success and operational excellence
* Play a key role in product testing and continuous improvement
What You'll Be Doing
* Owning the end-to-end onboarding journey from sales handover to go-live
* Acting as a trusted partner to clients, supporting early use and best practice
* Gathering and defining technical and operational requirements
* Collaborating with engineering to ensure smooth configuration and delivery
* Testing new features and ensuring releases are client-ready
* Feeding real client insight back into the product roadmap
What We're Looking For
* Experience as a Product Owner, Product Manager, or SaaS Implementation specialist
* A strong track record in customer success, onboarding, or client-facing roles
* Ability to translate client needs into structured product requirements
* Comfortable working cross-functionally with technical and non-technical teams
* Highly organised, proactive, and confident managing multiple stakeholders
* Exposure to B2B SaaS, Agile environments, or platform-based products would be highly advantageous.
Why Apply?
* Join a scaling, globally-focused SaaS business at an exciting stage of growth
* Work directly with an experienced and passionate leadership team
* Have real influence over product direction and client success
* Fully remote role with international collaboration
* Be instrumental in shaping how clients experience and succeed with the platform
If you're a product-minded professional who thrives on solving real client problems and driving meaningful outcomes, we'd love to hear from you.