About the Role
We are seeking a highly skilled and proactive IT Support Specialist to provide hands-on technical support for our local infrastructure, users, and critical systems.
The ideal candidate will have proven experience in IT support, helpdesk, or desktop engineering roles, with strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
Responsibilities will include providing on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices, performing monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability, and offering desktop/user support for local staff.
In addition, the successful candidate will be responsible for conducting preventive maintenance activities such as security checks, system health checks, and patch updates, monitoring and coordinating critical service requests with remote teams and vendors as needed, and assisting in escalating complex incidents to higher-level support teams.
Key Deliverables:
* Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period.
* Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills.
* Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure.
* Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.
Required Skills and Qualifications
To succeed in this role, you will need:
* Proven experience in IT support, helpdesk, or desktop engineering roles.
* Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
* Familiarity with ITSM ticketing systems and incident management processes.
* Ability to conduct preventive maintenance and security checks.
* Strong communication skills and ability to interact with end-users at all levels.
* Detail-oriented with strong documentation and reporting skills.
Benefits
This is an exciting opportunity to join our team and take your career to the next level. As a valued member of our organization, you can expect:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.
About Us
We are a forward-thinking organization dedicated to delivering exceptional IT support services to our clients. Our team is passionate about providing innovative solutions and exceptional customer service.