Overview
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Role: Workplace Service Delivery Analyst - CRM_Service Desk at Accenture Argentina.
Responsibilities
* Respond to inquiries and/or process requests via calls, emails, or tickets according to established processes and policies. Process transactions / operational requests in workplace service or finance/tools domain.
* Experience working in workplace-related tools or processes is an added advantage.
* Demonstrate well-developed verbal and written communication skills; be customer-oriented and seek solutions that provide value to end-users.
* Raise or escalate cases that do not fit yet in existing practice and process documentation.
* Document transactions according to established process documentation; enhance and improve operational workflow and performance.
* Validate and process transactions based on various sources (e.g., service request tickets, trackers/tools, invoices, receipts).
* Resolve discrepancies and/or disputes according to established processes and policies.
* Track, monitor and complete transactions from request to payment.
* Raise or escalate transactions that are inaccurate and/or aging.
* Generate and validate reports for business requirements (e.g., status reports, scorecards, dashboards).
* Provide insights on transaction trends (e.g., common requests, customer behaviors, process changes impact).
* Participate in process improvements across conceptualization, implementation and continuous improvement efforts.
* Operate according to established process and guidelines of Accenture Operations Excellence (OPEX).
* Learn new applications, technologies, and skills through hands-on experience.
* Respond to real-time/Adhoc reporting requirements of Operations/Cross-functional departments.
Skills and Experience
* Graduate or equivalent; 4-5 years’ experience in shared services/processing or workforce management or related domains.
* Knowledge of space utilization and facilities management.
* Knowledge of supervisory practices and principles.
* Excellent written and verbal communication skills.
* Convincing/negotiation skills.
* Customer-service focus.
* MS Excel skills.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* General Business and Management
Industries
* Business Consulting and Services
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