Job Summary
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This position plays a vital role in supporting the smooth operation of our IT infrastructure. The successful candidate will be responsible for installing, configuring, and maintaining computer hardware, software, systems, and networks for all employees.
About the Role
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* We are looking for a highly skilled and experienced IT Specialist to join our team.
* The ideal candidate will have a strong background in IT support, systems administration, or a related field, with proven experience in troubleshooting and problem-solving.
* They will be responsible for managing user accounts, permissions, and access controls across various platforms, as well as deploying and integrating new productivity and collaboration tools.
* A key aspect of this role is ensuring the security and integrity of our systems, including monitoring and maintaining endpoint security, conducting regular software updates, and performing vulnerability assessments.
* The successful candidate will also be expected to provide exceptional communication and interpersonal skills, with the ability to train and support non-technical users.
Key Responsibilities
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* Install, configure, and maintain computer hardware, software, systems, and networks for all employees.
* Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
* Deploy and integrate new productivity and collaboration tools, including project management software and AI-driven solutions.
* Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA).
* Assist with cloud infrastructure management, data backup, and disaster recovery planning.
* Conduct regular software updates, security patching, and vulnerability assessments.
* Support cybersecurity initiatives, including employee security awareness training and incident response.
* Document processes, create user guides, and train staff on new technologies and best practices.
* Collaborate with leadership to evaluate and implement new tools that enhance productivity and security.
What We Offer
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* A dynamic and supportive work environment.
* Ongoing training and professional development opportunities.
* The chance to work with a talented and diverse team.