Are you the kind of person who thrives in the center of the action: keeping customers happy, teams aligned, and problems solved before they even arise? We’re looking for an Account Coordinator who’s proactive, detail-obsessed, and fueled by customer satisfaction.In this role, you’ll be the glue between our clients, field teams, and leadership. Making sure every call, installation, and email ends with a 5-star smile from our client and customer.What You’ll Be Doing- Own the 5-star customer experience: satisfaction isn’t enough, we go for exceeded expectations- Manage calls with customers and technicians, keeping the flow smooth and the tone friendly- Schedule, confirm, or reschedule installations like a logistics magician- Notify customers of their time windows and make sure everyone’s in the know- Send routes and job assignments to technicians for the next day- Call techs for ETA updates and relay real-time info to customers- Respond to emails and assist incoming calls when needed: stay sharp and helpful- Handle escalated situations with confidence, empathy, and a calm voice- Maintain communication with clients and business partners to ensure alignmentWhat We’re Looking For- 3+ years in customer service roles (bonus points for field-service coordination)- Advanced English fluency (C1 or C2 level): you’re confident on the phone and in writing- Able to juggle tasks like a pro while staying positive and focused- Independent and highly responsible: you don’t wait to be told, you doNice to Have- Experience supporting American clients or companies- Proven leadership in previous roles: if you’ve guided teams, we’d love to hear about itSchedule & Setup- Hours: 11 AM – 8 PM (California Time / PST)- 1-hour break included- Fully remote: work from anywhere, but your setup must support success- 1-week PTO after the first year working with usTech Requirements- A reliable computer with fast internet- Headset with clear mic and strong audio- A quiet space: no distractions, just action