Vantage is a global, multi-regulated, multi-asset broker based in Sydney, offering clients access to trading CFDs on Forex, Commodities, Indices, Shares, and Cryptocurrencies. With over 10 years of market experience, Vantage has a strong presence with more than 1,000 employees across 30 global offices. Vantage provides a trusted trading ecosystem and a user-friendly platform for clients to capitalize on trading opportunities.
OPEN ONLY to individuals willing to relocate.
This is a unique opportunity for Customer Service Rockstars interested in living and developing a career in Southeast Asia: Malaysia or Thailand. The company will provide all necessary visa assistance and relocation support. During the visa processing, work remotely from your base country.
Responsibilities:
* Provide frontline support to our customers via live chat, phone, and email.
* Answering queries and resolving client issues regarding our products, platforms, and promotions.
* Address customer feedback and complaints professionally.
* Record and update customer data and other relevant information when necessary.
* Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.
Requirements:
* Bachelor's degree, fresh graduates welcome to apply.
* Over 2 years of experience in Customer Service, highly preferred in crypto or fintech, but any industry is welcome.
* Mandatory rotation shift schedule with night shifts once relocated.
* Experience in international settings and teams.
* Fluency in English and Portuguese is MANDATORY
* Exceptional communication skills with a superb client focus.
* Logical and analytical approach to problem-solving.
* Knowledge or interest in trading is highly desirable, but not essential.
We offer :
* Competitive compensation package
* Remote work while relocation is processed
* Local benefits according to the chosen relocation country
* Relocation support, including visa sponsorship and additional expenses
* Career development in a fast-paced industry