About the Role
We are seeking a skilled Business Analyst to join our team. As a Salesforce Business Analyst, you will play a critical role in driving progress through industry-leading capabilities focused on Digital Engineering and Cloud.
Our diverse and creative audience enables us to continually raise the bar for excellence in our services, striving to empower each of our professionals to achieve their best while also helping them find their daily inspiration and become the best version of themselves.
Key Responsibilities:
* Gather and document business requirements by engaging with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design configuration: collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis reporting: prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing training: conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: gather feedback, post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order, and Contract Management Testing UAT.
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration administration.
* Basic programming scripting Apex SOQL is advantageous.
Benefits
* Analytical thinking problem-solving.
* Effective oral and written communication.
* Requirement gathering documentation.
* Process mapping diagramming.
* Stakeholder management facilitation.